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Article #63: The Business Of Risk

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Today, we see a number of risks extremely costly mistake, sometimes
associated with businesses of all sizes, upwards of $10,000 or more. In this
ranging from identity theft, instance, there would be a number of
embezzlement, natural disasters, personal things to consider. Is the individual
injury, fraud, vendor failure, taxes, heading up the tax department qualified?
finances, and more. Because of the What type of tracking system is being
increasing number and type of business used? Is the department short-handed? Is
risks, companies have had to make some the person in the mailroom delivering
major adjustments in overall operations, mail on time? These and other
management, and strategy. When you couple possibilities exist, which is where a
risks with competition, you can see that risk management team would help. Once the
it is imperative every company have a problem area or potential risk is
solid plan in place for protection and isolated, then changes could be made
success. accordingly.
One of the most important aspects of Another factor that unfortunately, is
strategy is ensuring a solid risk sometimes overlooked is the client.
management team is in place. These Obviously, if you are going to run a
individuals would hold the responsibility profitable business, you need satisfied
of not just identifying potential risk customers. Perhaps there are areas of
but also creating and implementing sound service or product where customers are
processes, techniques, or technologies not happy but because no means of
for prevention and/or correction. The communication or input is in place, you
risk management team however will not have no idea. Therefore, you might think
work in isolation but in tandem with about sending out customer surveys,
other key stakeholders, such as trying to find any weaknesses that need
department heads and the Executive team. to be strengthened. It is imperative that
Having a winning risk strategy is going you know your customers and that those
to give your business the foundation on customers are so satisfied with what you
which to build a strong, competitive offer so they will not look elsewhere.
company but also a business that Things happen in businesses and sadly,
employees and clients trust. many great companies have gone under
What is the key to creating such a risk because of lack of risk management and/or
strategy? For one thing, you want to be strategy. Enron, is only one of many
productive but not make quick decisions. examples in which a failure to manage
Unfortunately, we have seen many larger risk or even identify risk ruined a
corporations that have put "quick fixes" company. Another often cited example is
into place, only to find they end up with Barings Bank which was one of the most
a laundry list of new problems. Yes, it respected merchant banks in the United
is essential that a good plan be Kingdom. The company which held $900
developed as quickly as possible but make million in capital was bankrupted due the
sure the plans being considered are not actions of one trader. The losses and
just short term fixes but will be subsequent bankruptcy could have been
beneficial long-term. While a risk avoided if internal controls had been in
management team can identify potential place. There are countless other global
risk events, the team must work in examples of the consequences of not
conjunction with the organization so that identifying risk events.
strategies are aligned with the business While federal regulations such as
goals. In essence, the best risk strategy Sarbanes-Oxley have mandated corporate
is one component of the overall business governance and controls, managing risk is
strategy. simply good business. Identifying risk
In addition, you need to review your events and formulating response
company inside and out, top to bottom, to strategies enable the organization to
determine where risks lie. For example, successfully execute its objectives.
missing payment on taxes can be an






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