| Internet-based merchants must understand the risks | | | | remedying chargebacks. |
| associated with doing business online, in order to | | | | - Work with your payment processing provider to |
| protect themselves from eCommerce fraud and | | | | understand the various chargeback reasons. A special |
| security breaches and to minimize the costs that | | | | emphasis should be given to: |
| arise from them. Your organization's entire personnel | | | | - Transaction authorization requirements. |
| must have a clear understanding of the fraud and | | | | - Expired authorization rules for unshipped products. |
| chargeback risks associated with online transactions. | | | | - Time limits for fulfilling sales receipt requests. |
| They should also have a complete understanding of | | | | - Customer disputes. |
| your organization's risk management procedures and | | | | - Fraudulent transactions. |
| be capable of consistently implementing them. The | | | | Understand your rights for re-submitting transactions |
| following best practices should be considered when | | | | charged back for fraud reasons. |
| designing risk management strategies: | | | | Implement fraud prevention tools. |
| - Understanding ECommerce Risk. | | | | Training Your Personnel. Everyone in your organization |
| - Understand risk associated with online transactions. | | | | should be well trained in your risk management |
| Understanding eCommerce risks will help you better | | | | procedures in order for it to be effective. Every |
| design your business and operational policies and in | | | | member of your sales staff should: |
| selecting the right fraud prevention tools and security | | | | - Understand the fraud risks and security issues |
| controls for your organization. | | | | associated with online transactions. |
| - Understand your responsibility for taking actions to | | | | - Understand the chargeback rules and regulations for |
| prevent and remedy chargebacks. Your payment | | | | online transactions. |
| processing provider should be able to help you | | | | - Be well trained in your organization's risk |
| implement the right procedures for avoiding and | | | | management procedures. |