| A Project is said to meet Quality expectations, when | | | | the toys and incorporate those feedbacks in making |
| all the Project requirements, agreed in the beginning | | | | better toys. Now, you start finding parents ready to |
| of the Project are met and also the resulting Product | | | | buy these toys. |
| of the Project is usable. Usable means, the intended | | | | But suppose you invest too much to make the toys |
| users of the Product can use the product without | | | | of the highest quality, the cost of the toys will also |
| any problem. | | | | increase accordingly… and it might become |
| The Project Manager is Responsible for Quality in a | | | | prohibitive for parents to buy. |
| Project. However, it is the responsibility of each and | | | | Optimal level of Quality is reached for this toy |
| everyone in the Project to ensure that whatever | | | | manufacturer at the point, where in they get |
| they do meets project quality expectations. | | | | maximum number of buyers for the toys |
| Also, it's important to note that the quality comes at | | | | manufactured. |
| a cost. The more efforts are put in ensuring Quality; | | | | Quality management aims to ensure that Project |
| the better is the resulting Product. But, one can't | | | | meets all the initial agreed requirements without any |
| keep on investing in increasing Quality, as there is no | | | | deviation. To ensure this, Quality Management |
| limit to how better a product can be made. So, much | | | | involves doing activities like creating standard policy |
| to invest in quality is determined by knowing the | | | | and procedures and also ensuring that those standard |
| optimal level of Quality. | | | | procedures are being followed properly in the project. |
| Optimal level of Quality is supposed to be achieved | | | | There are three broad activities that are done as |
| when at the point where the incremental revenue | | | | part of Quality Management. They are Quality |
| from improvement equals the incremental cost to | | | | Planning, Quality Assurance and Quality Control. |
| secure it. | | | | Quality planning is the first step when Quality related |
| Suppose you are the manufacturer of toys, but your | | | | Activities of the project are planned, Quality |
| toys are not good enough or in other words it's | | | | Assurance is the next stage of implementing those |
| below quality and no-one buys them. To make | | | | Quality Plans and Quality Control is the last stage, |
| them better or of higher quality, you start investing | | | | when periodic checks are done to see if Project |
| in really identifying what kids want, give some initial | | | | Quality is improving or not. |
| samples to kids and see how happy they are with | | | | |