How to Provide Exceptional Solutions (Not Just Service) to Your Clients

In 2003, I moved to Little Rock, AR, and I waspaperwork, she handed me a packet of info to help
amazed with how helpful my new property managerwith my move. Within that I found contacts for the
was. If you haven't moved recently, you may haveelectric, gas, telephone and water companies, along
forgotten all the joy associated with having towith the deposit fees required and installation charges
arrange to shut off your utilities, phone, cable, etc.I could expect to pay. There was a brochure from
and arrange to have them hooked up at your newthe cable company with all the options available from
location. Then, you have to deal with mail forwarding,them, along with the pricing of their services. All of
finding new service providers for all aspects of yourthis info was in a great folder from a moving
life, and then deal with the move itself. When I madecompany with moving tips, in addition to having mail
a cross-country move in 1998 from MA to TX, I hadforwarding cards that I could complete and return to
the luxury of being able to quit my job and focusmy local post office. I was talking to her about my
solely on the move and on selling unwanted items.options for a mover, and she proceeded to open the
Now, as a solo business owner, I no longer have thatLittle Rock phone directory and found the name of a
luxury, and the processed caused a meltdown ormoving company she could recommend, as well as
two.ripping out a discount coupon for them from the
However, my saving grace was my propertyback of the book. When I decided that I wanted to
manager.. The information and resources that sherent a PO Box as a business address for my
had available has greatly decreased the amount ofbusiness, I called her and discovered the branches of
time I'd need to find this info on my own, and inthe USPS that are close to my new home. I can
some cases, she had her own contacts with some ofhonestly say that I've never had such a great
the companies. For example, upon my decision toone-stop shopping experience in my entire life!
rent from her company and completing the