| A couple banking with Newcastle Building Society | | | | However, the couple were adamant that their case |
| found that £1.50 per month was being added to | | | | was more complex than the building society realised |
| their statements for famiy legal cover. They decided | | | | and was not simply an issue of equal pay. They |
| to keep the optional cover which worked out well | | | | enlisted the help of an expert and battled Newcastle |
| when Mrs A entered into a legal dispute. | | | | Building Society. |
| Her husbank phoned the bank to check if they would | | | | After a series of negotiantions, the Building Society, |
| be covered. The bank confirned that they were. | | | | after initially offering to pay back 50% of the legal |
| However, when they sent the details of the case to | | | | fees, agreed to reimburse the couple for two third |
| the bank, the bank refused to cover them. | | | | of the legal fees. |
| Undetterred they hired a no win no fe solicitor and | | | | The couple then received £1,463.80 in partial |
| settled the matter that way. They won but were | | | | reimbursement of your solicitor's fees. Newcastle also |
| dismayed to find that they owed their no win no fee | | | | decided to send another £50 as a gesture of |
| solicitor £2,195, 33% of their compensation. | | | | goodwill for the misleading information it originally |
| They contacted Newcastle Building Society hoping to | | | | gave. Together with the refund of policy premiums, |
| claim the money back. The building society said that | | | | they gained £1,567.30 in total. |
| as their case concerned equal pay it was exculded | | | | The couple are reported to be delighted with the |
| from the cover. As a gesture of goodwill they | | | | outcome and urge others to fight back agaimst the |
| offered to refund the premiums on the legal policy, | | | | banks. |
| £53. | | | | |