Benchmarking as a Way of Strategic Planning Approach to Business Success

This article is to share some of the experience gainedcompanies, they are neither Marketer not Engineer
during one of the Strategic Planning Review session.by profession. Most of them came from a
Unlike the regular Strategic Planning where severalbackground of military.
analytical tools such as PEST, 5-forces ofHe also quoted Wall-Mart, how the power of
competitions, SWOT Analysis etc. are used. But thisCritical-Mass can breakthrough a market like Japan.
case study is about using Benchmarking as aHow Wall-Mart strategize to market a pair of suit
Strategic Planning approach. Does it worked?that is so affordable for daily change for the
In regular Strategic Planning, it is fair to mention thatJapanese working class.
is time consuming for team member use variousHe quoted that when a new candidate join the
tools to analyze the business and competitivemilitary, one main thing that he will not be send to
environment. The choice of PEST, 5-forces or SWOTtrain in handling a gun or some sort of weapon.
very much depends on the complexity andHowever, the first day of reporting to duty is to
competitive position of the business. These toolsshave off his hair on the head. Once it is done, he
assist us to understand the business scenarios andhas to take a shower and changed on to a new set
competitive environment as well as internalof military uniform. The next morning, they will be
capabilities.wake up at five in the morning for a morning
I was in the Budget Roll-Out session conducted byexercise.
one of the companies I worked with. It is a regularHe further explained how he interpreted these
event at the end of the financial year. The CEO ofevents in the business sense. He quoted why these
the company communicates what has transpiredsuccess stories exists? He quoted for example that
between his management and the shareholder of thein military, while discipline is key to operation, the next
company during the budget review session.important factor is the alignment where all solders
During the session, the CEO of the companyfollow one direction. To reinforce these factors, all
reinstated the company direction and give asolders have to wake up 5 in the morning to break
presentation of the business outlook and withoutdown your normal self. The objective is to force the
failed, he presented the company performancesolders to get out of their comfortable box.
expectations and a total picture of the businessIn business strategies, there is no sure win strategy.
scenario.He quoted that the first person who conquer the
In between his talk, he quoted several examples ofMount Everest was indeed failed in his first attempt
Best-Of-The-Best: case studies by several successfulbut he challenged himself again until he succeeded. In
companies such as Honda USA, Porter-Gamble, Nikesummary, in this complex business environment and
in the OEM and Li-Fong in Asia also in OEM; andever changing landscape, leaders need to adopt to
changes in landscape in the Banking Industries invarious resources for consideration in developing a
Malaysia.business strategy. A generic strategies such as
In his strategic development process, he selected acapture more market, reduce operation cost is no
few best practices by these companies and balancedlonger adequate. Leaders need to have an open mind
them with his business environment. He thento capture key advantage of various options and to
developed a hybrid strategy called the orchestradevelop a hybrid strategy to ensure its business
model. He advised the participants that during hissuccesses.
dialog with some of the CEO of these successful