| This TQM article is about Implementing | | | | recommendations piloted before a |
| Total Quality Management (TQM) in an | | | | solution is launched? |
| organization. It is quite known to the | | | | Organizational Versus Functional Focus |
| business world that this is not an easy | | | | 1. To what extent are employee in your |
| task. However, there is a systematic | | | | organization rewarded for meeting |
| approach to assess its likelihood of | | | | organization goals? |
| success in implementing TQM provides an | | | | 2. How well do employee work across |
| early sign for actions. Below are a set | | | | functions and departments in your |
| of questionnaires to assess 5 critical | | | | organization? |
| success factors for a Implementing Total | | | | 3. To what extent are team emphasize on |
| Quality Management in an organization. | | | | organization improvement project as |
| It is a simple and direct questions | | | | opposed to functional projects? |
| asked to draw the readiness of an | | | | Methods and Support |
| organization in its sate of | | | | 1. To what extent do your teams get |
| preparedness. The questions should be | | | | training and support from trained |
| answer in a skill of 0 to 10, being 0 is | | | | facilitators on a regular basis? |
| the lowest score and 10 is the highest | | | | 2. To what extent do your teams follow a |
| score. when allocating score, the | | | | consistent Improvement Methodology? |
| instantaneous answer in mind should be | | | | 3. To what extent do your sponsor |
| taken instead of think through too | | | | understand the Improvement Methodology? |
| thoroughly. There are 2-3 questions to | | | | In summary: Upon completion of all the |
| each of the Critical Success Factors. | | | | questions, you can draw the score into a |
| Strategic Focus | | | | radar chart with the high score at the |
| 1. To what extent are team improvement | | | | outer sphere of the radar chart. The |
| objective focused on strategic | | | | shape of the radar chart would provide a |
| organization goals? | | | | clear indication which is the area of |
| 2. To what extent are team success | | | | focus for improvement. These |
| related to the organization financial | | | | questionnaires should be taken as an |
| success? | | | | indicators for success in Implementing |
| Management Commitment | | | | Total Quality Management. |
| 1. To what extent do senior managers | | | | Disclaimer: This article is written by |
| review the progress of improvement | | | | the author based on his practical |
| teams? | | | | application experience. All definitions |
| 2. How often senior management involve | | | | and interpretation of terminology are |
| in the team activities? | | | | his point of view and has it has no |
| 3. How often are team improvement | | | | intention to conflict with experts in |
| recommendations approved by senior | | | | similar topic. The author holds no |
| management | | | | responsibility for the use of this |
| Links to the Line Organization | | | | article in any way. |
| 1. How well are team improvement | | | | Free to reprint or re-publish: All |
| recommendations executed by the rest of | | | | rights reserved. You are free to reprint |
| the organization (other department with | | | | or re-publish this article as long as |
| similar processes | | | | you include my resource box at the end |
| 2. To what extent improvement | | | | of this article. Please ensure that the |
| recommendations are derived from a | | | | URL in the resource box remain intact |
| systematic tools? | | | | and it is linked to the author's |
| 3. To what extent are team improvement | | | | website. |