| This TQM article is about Implementing Total | | | | |
| Quality Management (TQM) in an organization. | | | | Organizational Versus Functional Focus |
| It is quite known to the business world that | | | | |
| this is not an easy task. However, there is a | | | | 1. To what extent are employee in your |
| systematic approach to assess its likelihood | | | | organization rewarded for meeting |
| of success in implementing TQM provides an | | | | organization goals? |
| early sign for actions. Below are a set of | | | | |
| questionnaires to assess 5 critical success | | | | 2. How well do employee work across functions |
| factors for a Implementing Total Quality | | | | and departments in your organization? |
| Management in an organization. It is a simple | | | | |
| and direct questions asked to draw the | | | | 3. To what extent are team emphasize on |
| readiness of an organization in its sate of | | | | organization improvement project as opposed |
| preparedness. The questions should be answer | | | | to functional projects? |
| in a skill of 0 to 10, being 0 is the lowest | | | | |
| score and 10 is the highest score. when | | | | Methods and Support |
| allocating score, the instantaneous answer in | | | | |
| mind should be taken instead of think through | | | | 1. To what extent do your teams get training |
| too thoroughly. There are 2-3 questions to | | | | and support from trained facilitators on a |
| each of the Critical Success Factors. | | | | regular basis? |
| | | | |
| Strategic Focus | | | | 2. To what extent do your teams follow a |
| | | | consistent Improvement Methodology? |
| 1. To what extent are team improvement | | | | |
| objective focused on strategic organization | | | | 3. To what extent do your sponsor understand |
| goals? | | | | the Improvement Methodology? |
| | | | |
| 2. To what extent are team success related to | | | | In summary: Upon completion of all the |
| the organization financial success? | | | | questions, you can draw the score into a |
| | | | radar chart with the high score at the outer |
| Management Commitment | | | | sphere of the radar chart. The shape of the |
| | | | radar chart would provide a clear indication |
| 1. To what extent do senior managers review | | | | which is the area of focus for improvement. |
| the progress of improvement teams? | | | | These questionnaires should be taken as an |
| | | | indicators for success in Implementing Total |
| 2. How often senior management involve in the | | | | Quality Management. |
| team activities? | | | | |
| | | | Disclaimer: This article is written by the |
| 3. How often are team improvement | | | | author based on his practical application |
| recommendations approved by senior management | | | | experience. All definitions and |
| | | | interpretation of terminology are his point |
| Links to the Line Organization | | | | of view and has it has no intention to |
| | | | conflict with experts in similar topic. The |
| 1. How well are team improvement | | | | author holds no responsibility for the use of |
| recommendations executed by the rest of the | | | | this article in any way. |
| organization (other department with similar | | | | |
| processes | | | | Free to reprint or re-publish: All rights |
| | | | reserved. You are free to reprint or |
| 2. To what extent improvement recommendations | | | | re-publish this article as long as you |
| are derived from a systematic tools? | | | | include my resource box at the end of this |
| | | | article. Please ensure that the URL in the |
| 3. To what extent are team improvement | | | | resource box remain intact and it is linked |
| recommendations piloted before a solution is | | | | to the author's website. |
| launched? | | | | |