| Being the impatient type (only on some occasions!) I | | | | talent to make it better for them all to exploit. |
| was interested to see a press release from Chase | | | | Winning by Sharing.Closing words on impatiencea. Can |
| about their new Blink card. In a nutshell, Chase have | | | | someone please invent a lift/elevator with doors that |
| released a new type of Credit Card - a contactless | | | | close as soon as I press the "door close" button.b. |
| one. What does this mean for you? Your payment | | | | Why, when retrieving my mobile voicemail am I |
| experience has change dramatically for the better. No | | | | greeted with "Welcome to your voicemail, to do this |
| swiping, no printing, no signing, no PIN entering. Just | | | | press a, to do that press b, to do something else |
| hold your card near the reader machine at the | | | | press zero". I just called my voicemail, what do you |
| checkout, wait for the light to blink green and off | | | | think I want to do!c. Why, when I call my mobile |
| you go. Great.What interests me here is not just the | | | | provider am I asked to "enter my mobile number", |
| appropriate use of technology but how we, the | | | | then taking through various levels of options and |
| consumer, hold our time is such high value. I know | | | | then when I finally get to speak with an agent their |
| that I do and I'm often criticised for it, I hate waiting, | | | | first question is "what's your mobile number"? A cynic |
| I don't like being party to something the I think is | | | | might suggest that their CTI system is smoke & |
| inefficient because I want to change it. | | | | mirrors, not me though. ;)Closing words on |
| The press release has the statistic that transaction | | | | technology in banks |
| times can be reduced by as much as 40%. This does | | | | i. How is it that we have technology such as that |
| sound great but it's interesting to remember that this | | | | described above, but I still can't transfer money from |
| is 40% on a transaction time that was only ever | | | | my Bank of America account to that of another BoA |
| measured in seconds anyway. Again, re-enforcing | | | | customer only and must "cut a check". As the |
| how much we value our time or, as cynics may | | | | Americans would say, "What's that about..."?My |
| suggest, how impatient we are.Is this really the | | | | background and experience is mainly project |
| future of payments though? I do think that we will | | | | management within diverse environments such as |
| have a future without cash and so this is certainly a | | | | large corporate financial institutions, medium-sized |
| step in the right direction. But what we have here is | | | | technology consultancies and smaller start-ups. Having |
| a piece of technology that can only do one thing - | | | | held positions including Operations Director (COO) and |
| pay. OK, two things you can use it to scrape the | | | | Head of Process Management, I recently decided |
| frost from your car windscreen. Seriously though, we | | | | that the time is right to take a calculated risk and |
| can't have a future of one hit wonders, we need | | | | leave corporate life for good...the entrepreneurial side |
| multi-function. The future is mobile. We need this | | | | of my character is prevailing.My focus is on becoming |
| functionality embedded into our mobile devices. note | | | | an "Un-natural Entrepreneur". I want to work with |
| "devices" and not phones, we shouldn't call them | | | | people and companies that have vision. I can offer |
| phones anymore as this is now only a part of their | | | | key values and skills to help bring your ideas to |
| overall functionality and for may, the part they use | | | | fruition. If you are a "starter", then I am your |
| the least. | | | | "finisher". My approach to a challenge is to clarify, |
| For this to be truly successful and for all of us | | | | understand, problem-solve, develop and deliver.To |
| (consumers and banks alike) we need to collaborate. | | | | take an idea or concept through from its inception to |
| Please let's not have another bank go off to have a | | | | its execution requires a consultative approach - a |
| competitive card with essentially the same | | | | partnership. I am a rational and pragmatic thinker and |
| functionality with an exceptionally minor tweak that | | | | can work within an existing management structure, |
| will then be used as a differentiator. Let's have Banks | | | | or create a new management team through my |
| A, B & C collaborate with Chase, acknowledge that | | | | extensive network. |
| this is a great idea and then pool their respective | | | | |