| Being the impatient type (only on some | | | | respective talent to make it better for them |
| occasions!) I was interested to see a press | | | | all to exploit. Winning by Sharing.Closing |
| release from Chase about their new Blink | | | | words on impatiencea. Can someone please |
| card. In a nutshell, Chase have released a | | | | invent a lift/elevator with doors that close |
| new type of Credit Card - a contactless one. | | | | as soon as I press the "door close" button.b. |
| What does this mean for you? Your payment | | | | Why, when retrieving my mobile voicemail am I |
| experience has change dramatically for the | | | | greeted with "Welcome to your voicemail, to |
| better. No swiping, no printing, no signing, | | | | do this press a, to do that press b, to do |
| no PIN entering. Just hold your card near the | | | | something else press zero". I just called my |
| reader machine at the checkout, wait for the | | | | voicemail, what do you think I want to do!c. |
| light to blink green and off you go. | | | | Why, when I call my mobile provider am I |
| Great.What interests me here is not just the | | | | asked to "enter my mobile number", then |
| appropriate use of technology but how we, the | | | | taking through various levels of options and |
| consumer, hold our time is such high value. I | | | | then when I finally get to speak with an |
| know that I do and I'm often criticised for | | | | agent their first question is "what's your |
| it, I hate waiting, I don't like being party | | | | mobile number"? A cynic might suggest that |
| to something the I think is inefficient | | | | their CTI system is smoke & mirrors, not me |
| because I want to change it. | | | | though. ;)Closing words on technology in |
| | | | banks |
| The press release has the statistic that | | | | |
| transaction times can be reduced by as much | | | | i. How is it that we have technology such as |
| as 40%. This does sound great but it's | | | | that described above, but I still can't |
| interesting to remember that this is 40% on a | | | | transfer money from my Bank of America |
| transaction time that was only ever measured | | | | account to that of another BoA customer only |
| in seconds anyway. Again, re-enforcing how | | | | and must "cut a check". As the Americans |
| much we value our time or, as cynics may | | | | would say, "What's that about..."?My |
| suggest, how impatient we are.Is this really | | | | background and experience is mainly project |
| the future of payments though? I do think | | | | management within diverse environments such |
| that we will have a future without cash and | | | | as large corporate financial institutions, |
| so this is certainly a step in the right | | | | medium-sized technology consultancies and |
| direction. But what we have here is a piece | | | | smaller start-ups. Having held positions |
| of technology that can only do one thing - | | | | including Operations Director (COO) and Head |
| pay. OK, two things you can use it to scrape | | | | of Process Management, I recently decided |
| the frost from your car windscreen. Seriously | | | | that the time is right to take a calculated |
| though, we can't have a future of one hit | | | | risk and leave corporate life for good...the |
| wonders, we need multi-function. The future | | | | entrepreneurial side of my character is |
| is mobile. We need this functionality | | | | prevailing.My focus is on becoming an |
| embedded into our mobile devices. note | | | | "Un-natural Entrepreneur". I want to work |
| "devices" and not phones, we shouldn't call | | | | with people and companies that have vision. I |
| them phones anymore as this is now only a | | | | can offer key values and skills to help bring |
| part of their overall functionality and for | | | | your ideas to fruition. If you are a |
| may, the part they use the least. | | | | "starter", then I am your "finisher". My |
| | | | approach to a challenge is to clarify, |
| For this to be truly successful and for all | | | | understand, problem-solve, develop and |
| of us (consumers and banks alike) we need to | | | | deliver.To take an idea or concept through |
| collaborate. Please let's not have another | | | | from its inception to its execution requires |
| bank go off to have a competitive card with | | | | a consultative approach - a partnership. I am |
| essentially the same functionality with an | | | | a rational and pragmatic thinker and can work |
| exceptionally minor tweak that will then be | | | | within an existing management structure, or |
| used as a differentiator. Let's have Banks A, | | | | create a new management team through my |
| B & C collaborate with Chase, acknowledge | | | | extensive network. |
| that this is a great idea and then pool their | | | | |